What is Ciena Learning's cancellation/reschedule policy?

Rescheduling and Cancellation Fees

Cancellation Policy for Instructor-led and Virtual Instructor-led Training

Instructor-led training classes purchased under: (a) Custom Instructor Led-Training or (b) a dedicated/private course under the Premier Learning Tier that are cancelled and/or rescheduled by the Customer are subject to the following cancellation/rescheduling fees (at Ciena’s sole discretion):

• Cancellation/rescheduling more than twenty (20) business days in advance of the Confirmed Start Date of the class: no charge.
• Cancellation/rescheduling fifteen (15) – twenty (20) business days in advance of the Confirmed Start Date of the class: 25% of quoted price of the class
• Cancellation/rescheduling six (6) – fourteen (14) business days in advance of the Confirmed Start Date of the class: 50% of quoted price of the class
• Cancellation/rescheduling five (5) or fewer business days in advance of the Confirmed Start Date of the class: 100% of quoted price of the class

Public seat instructor-led virtual hands-on sessions included in the Premier Learning Tier are subject to the following cancellation/rescheduling fees (at Ciena’s sole discretion):

• Cancellation/rescheduling more than ten (10) business days in advance of the published start date of the class: no charge.
• Cancellation/rescheduling three (3) – ten (10) business days in advance of the start date of the class: 25% of quoted price of the class
• Cancellation/rescheduling two (2) or fewer business days in advance of the start date of the class: 100% of quoted price of the class

Modifications to Order

1.  If Customer purchased a learning course and either: a) the learning course is on a product that 

is no longer available (i.e., a retired product), or b) Customer purchased a different learning 

course than what Customer had intended to purchase, Customer may swap the course for 

another available course that is equal (or lesser) in value according to the following terms and 

conditions: 

2.   If Customer purchased the learning course via purchase order, Customer must notify 

Ciena in writing (support.learning@ciena.com) of Customer’s desire to swap the 

course for a different course. Ciena will work with Customer to cancel the original 

purchase order and instruct Customer to submit a new purchase order with the correct 

course details. Alternatively, if Customer elects to swap the original course with a 

different course that is of equal or lesser value to the original course purchased, 

Customer does not need to cancel the original purchase order. Ciena can make the 

change on the original purchase order upon receiving written notice of Customer’s 

intent to do so. Customer may only utilize this option if the original course has not 

been launched or attended. 

3.    If Customer purchased the learning course via credit card, Customer must notify Ciena 

in writing of Customer’s desire to swap the course for a different course within fortyeight (48) hours of purchase of the original course. Ciena will work with Customer to 

cancel the original course enrollment and enroll Customer into the correct course. 

The correct course must be of equal or lesser value to the original course purchased. 

Customer may only utilize this option if the original course has not been launched or 

attended. 

4.    If Customer purchased the learning course via training credits, Customer must notify 

Ciena in writing of Customer’s desire to swap the course for a different course. Ciena 

will work with Customer to cancel the original course enrollment and enroll Customer

into the correct course. The correct course must be of equal or lesser value to the 

original course purchased, unless Customer elects to use more credits for a course of 

higher value. Customer may only utilize this option if the course has not been 

launched or attended. 

5.    or the avoidance of any doubt, Customer may not return any purchased course for a refund 

(including of training credits). If Customer exercises its right under this Subsection 4 to exchange 

the original course purchased, and the original course is swapped for a different course of lesser 

value, no refunds or credits will be issued. 

4.2.3 For the avoidance of any doubt, any Virtual Instructor Led Training (“VILT”) days made available 

to Customer via purchase of the Premier Learning Tier expire after the twelve (12) month period 

of the Premier Learning Tier subscription. No refunds or credits will be issued for unused VILT 

days.